Returns & Exchanges

Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

Please read the policy below, as return eligibility depends on the type of product ordered.

Standard, Ready-Made Items

We accept returns on standard, non-personalised items within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same sellable condition that you received it, and returned in its original packaging. To complete your return, we require your order number or proof of purchase.

Customers are responsible for the cost of returning an item unless the product is faulty, damaged in transit, incorrect, or there has been an error with the order.

‘Create Your Own’ & Personalised Prints

Each personalised print within our ‘Create Your Own’ section is created bespoke to order using your uploaded photos, artwork or images.

Because these items are personalised and made specifically for you, they are not eligible for a standard refund, return or exchange unless they arrive damaged, faulty, incorrect, or there has been an error with the order.

Please ensure your uploaded images are high quality before placing your order. We cannot be held responsible for print quality issues caused by blurry, pixelated or low-resolution files supplied at the time of purchase.

Damaged or Faulty Orders

If your order arrives damaged or faulty, please contact us within 24 hours of delivery.

Please include your order number and clear photos of the damage, including photos of the item and the shipping packaging, so we can review the issue and arrange a suitable resolution.

Where the issue is confirmed, we will arrange a replacement, exchange or refund depending on the circumstances.

Wrong Item Received

If you receive the wrong item, please contact us within 24 hours of delivery.

Please include your order number and clear photos of the item received. Once reviewed, we will arrange a suitable resolution, such as a replacement, exchange or refund.

Order Has Not Arrived

If your order has not arrived within the estimated delivery timeframe shown on our Delivery page, please contact us so we can investigate with the courier.

If the order is confirmed as lost in transit, we will arrange a replacement or refund.

How to Start a Return or Report an Issue

To start a return, report a damaged order, report a faulty item, tell us you have received the wrong item, or let us know your order has not arrived, please contact us using one of the methods below:

Email: hello@stylart.co.uk
Contact page: https://www.stylart.co.uk/pages/contact

Please include your order number and the reason for your request.

Refunds

Once your return has been received and inspected, or once your issue has been reviewed and approved, we will notify you of the outcome.

Approved refunds are processed to the original payment method used for the order. Refunds are usually processed by us within 5 working days of approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged in transit, incorrect, or there has been an error with the order.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returned items that are lost in transit.